Role Summary

Responsible for outbound calling out to Healthcare Providers including prescribers and pharmacists with the objective of gaining their “opt-in” agreement to receive patient coupons and other information about OTC solutions.  Work to ensure agreed-upon objectives are met or exceeded in a manner that delivers key performance indicators (KPIs) and overall corporate results.

Responsibilities and Accountability

  • Participate in delivering company’s call center goals including call conversion and quality metrics
  • Successfully executing required volume of quality outbound calls daily
  • Educating pharmacy and prescriber audiences on our brand offerings, education materials and patient information and coupons
  • Record call data efficiently and accurately in the call management system
  • Understand all aspects of each ongoing call campaign
  • Offer feedback gained from calls to ensure successful campaign implementation and ongoing call center operation improvements
  • Maintain a positive can-do attitude and toward colleagues and manager

Education and Experience

  • High School Diploma or Equivalent
  • At least 1 year within a call center environment or within an inside sales role
  • Proficiency at making outbound calls and getting to past gatekeepers to the key decision maker
  • Knowledge of the healthcare industry
  • Highly organized, detail-oriented with critical thinking and creative problem-solving skills
  • Solid relationship building skills and outstanding customer service, communication, and interpersonal skills
  • Ability to work independently, and exercise sound judgment with regards to issue escalation
  • Adept at all applicable software including Word, Excel, PowerPoint, call management system and Outlook


  • Strong drive for results, solid decision-making ability and a passion for the consumer and marketing
  • Strong communication and interpersonal skills with the ability to work with cross-functional teams
  • Understanding of the OTC drug or pharmaceutical industry and FDA-regulated products
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