Some managers shy away from it. Employees may cringe at the thought of it. No matter the perspective, feedback can be beneficial to both parties.
Feedback is most useful when a company sets the stage and the culture is built around making the work environment inviting, encouraging and responsive to it. An article published in Canadian Psychology indicates that today’s companies would be well advised to make effective use of feedback. The study suggested that such companies would most likely give themselves a competitive advantage especially in today’s fierce economic climate.
How can you create a feedback friendly environment?
Create A Culture that Views Feedback as a Gift
A first step is creating an environment that is receptive to giving and receiving feedback. This important aspect of company culture should be clearly communicated with employees. Feedback’s intent is as a gift which fosters self‑improvement and growth not only for the employee but for the company.
Build an Environment of Trust
Trust is the first step in creating the type of environment that welcomes feedback. How can you build trust? Get to know your employees by taking the time to build a relationship. If you provide feedback and a foundation of trust is missing, you may not get the results you were aiming for.
Foster Employee Self Discovery
Self‑discovery is the most useful way to learn. Assist your employees with realizing alternative actions that can be taken: use powerful questions to guide the employee down a path of selfdiscovery.
Be Aware of a Good Opportunity for Feedback
Timing is everything which certainly covers when to listen and when to provide feedback. Know when to listen and question, as well as when to offer advice and training. Feedback is more than just stating your thoughts or opinions. It is about having an engaging conversation that promotes learning and growth.
How Can You Change Feedback Resistance
Providing feedback can sometimes feel awkward and uncomfortable, especially when not well received. Respond to resistance by uncovering the true root cause of the employee disengagement. Use situations when an employee fails or doesn’t succeed as opportunity to learn.
Don’t be discouraged if it takes time for feedback to become second nature. Relationships take time, trust needs to be built and communication needs to be in place. Today’s diverse range of employees are open to constructive comments and a guiding hand to a path of improvement.